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1:1 LIVE COACHING
MYSTERY CALLS
REAL LIVE CALL ANALYSIS
MYSTERY CALLS
REAL LIVE CALL ANALYSIS
On-the-Go Mobile Learning
No App Downloads, No Logins Required
Logins & passwords a nuisance? Dive into education
instantly with no app or logins needed.
Navigation Free
Experience effortless learning: our navigation-free platform
guides you to knowledge with zero hassle.
Text-Based Scheduling System
Text message convenience: receive your weekly training
directly via text - seamless, convenient, effective.
Reminder System
Never miss a learning opportunity: our poweful reminder
system keeps your training schedule top of mind.
Guide to the Process
With 40 years of industry expertise, our training program is specifically designed for automotive sales teams, focusing on enhancing phone communication skills vital for improving customer interactions and overall performance. Each learner receives weekly trainings directly via text message, tailored to their individual learning path. This includes a mix of training styles, ensuring an understanding and application of the skills taught. Our approach is aimed at addressing advancing deals, opening sales opportunities, repeat business and referrals. This program empowers your team to excel in every call.
Boost Success with Communication Training
In the automotive industry, dealerships that adopt specialized phone skills training observe improvements. This approach, by Applied Concepts, ensures post-implementation, clients witness a return on investment and enhancements in crucial sales metrics.
APPLIED COACHING & TRAINING
Sales & Service Phone Communication Skills Training
REDUCE EMPLOYEE CHURN
Stop the Churn: Effective Training can Transform Your Dealership Team
INCREASE CUSTOMER SATISFACTION
Build Loyalty
by Exceeding Customer Expectation
MAXIMIZE ADVERTISING DOLLARS
Close More, Spend Less: Sales Training for Efficient Lead Handling
DRIVE MORE APPOINTMENTS
Book, Sell, Succeed: Empowering Your Team to Excel in Customer Appointments
“I have been using Applied Concepts for over 15 years. Applied Concepts has had a HUGE impact in our automotive and RV business . . . With Applied Concepts, we have gotten better in customer service and process. Happy customers have always positively impacted our bottom line.”
DREW TUTTON,
GENERAL MANAGER,
ED VOYLES AUTOMOTIVE GROUP
"I have been incorporating Applied Concepts phone training since 2005, and it is now a part of our training for all sales people weekly at 12 of our dealerships. This training incorporates word tracks that are not only valuable for the phone and setting the appointment, but in negotiations and furthering the sale on the lot. I would not trade this training for anything else available on the market right now."
BRANDON STEINKE,
GENERAL SALES MANAGER, CORWIN FORD RENO
Request your FREE phone skills assessment TODAY!
55 Skyline Drive, Suite 2200, Lake Mary, FL
32746 (800) 393-2277
info@appliedconcepts.com
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